Family-run electric fireplace repair in Neptune Beach

Book your Neptune Beach electric fireplace repair within 72 hours of the free diagnosis for 10% off.

Fully licensed and insured
Locally owned
Family owned and operated
Same-day service

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Get a quote for chimney and fireplace repair and installation in Jacksonville.

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(904) 920-5495 Free Inspection

Repair specialists who test before they order

Locally owned in Jacksonville
Family owned and operated
100% satisfaction guaranteed
Free inspection and estimate
Same-day service available
10% off any service

Every function is retested with you watching before the invoice is written.

Free inspection and estimateYour Neptune Beach unit is tested part by part, from the outlet to the board, at no charge.
100% satisfaction guaranteedIf the repaired unit does not heat, light and respond as its manual says, we return and put it right.
Family owned and operatedThe family crew that traces the fault in your unit is the crew that repairs it.

Call (904) 920-5495 Free Inspection

The breaker trips when the heat starts

A breaker that trips the moment the heater comes on points to one of two things: a circuit already carrying too much, or a fault inside the unit. The difference matters, because one is fixed by rearranging loads and the other by replacing a part. A heater that trips a circuit with nothing else on it is the unit's fault, and we look inside.

We check what else shares the circuit, then test the unit on its own. When a shared circuit trips again and again, Dimplex points owners to a breaker of their own for the fireplace, which an electrician installs. Breaker tripping with your fireplace in Neptune Beach? Call (904) 920-5495, and our specialists will find which it is, free of charge.

The county for Neptune Beach is Duval County. At the 2020 Census, Neptune Beach was home to 7,217 people.

What an electric fireplace repair covers in Neptune Beach

Supply checked before the unit is opened
Thermal cutoff trips traced to their cause
Control boards replaced only after cheaper causes are ruled out
Your Neptune Beach unit diagnosed for free before any part is ordered

Call (904) 920-5495 Free Inspection

From the model number to a working unit in Neptune Beach

Model number first
Read us the rating label, and parts availability is checked before the visit.
Supply, then each part
The outlet and breaker are checked, then heater, fan, flame effect, board and remote are tested in order.
Failed part replaced
The maker's part for your serial number is fitted, with any electrician work done separately.
Retested with you
Heat, flames, remote and thermostat are run through their settings before we leave.

Water near the wall after a storm in Neptune Beach

Wind-driven rain on the coast can find its way into a wall. If water has reached the outlet or the unit, leave it switched off.

In Neptune Beach we check the unit once an electrician has cleared the outlet and wiring.

10% off any service booked within 72 hours of inspection

An electric fireplace repair in Neptune Beach is 10% off when approved within 72 hours of the diagnosis.

Call (904) 920-5495 Free Inspection

The flicker rod and its motor shaft

Many flame effects use a rod with reflective strips or ribbons that turns slowly in front of the light source. The turning breaks the light into moving patterns that look like flames. The rod is pushed onto the shaft of a small motor.

Dimplex notes the rod can slip off the motor shaft, and when it does, the flames freeze. Reseating it is a quick repair once the unit is open. We also check the rod's bushing at the other end and the rod itself for bends, since a bent rod wobbles and makes the flames stutter. Once reseated, the rod is watched through a few minutes of running to be sure it stays put.

Bulbs, LEDs and a dark display

Older and some current electric fireplaces light the flame effect with small bulbs. Dimplex notes that bulbs can fail one by one without anyone noticing until the last one goes. Newer units use LED assemblies, which makers replace as a unit rather than repairing individual lights.

We check which your model uses. Bulb units get new bulbs of the type the manual specifies, all at once so the display stays even. LED units get the maker's assembly by part number. A display that stays dark with new lights points to the board or a connector. The replacement lights are checked at every brightness setting before the unit is closed.

Taking a wall unit off its bracket

Wall-mounted electric fireplaces hang on a bracket fixed to the wall, and many repairs need access to the back. The unit is unplugged, any safety screws are removed and two people lift it clear of the bracket.

It is laid face up on a padded surface to protect the glass. After the repair, the unit goes back on the bracket, the safety screws are refitted and level is checked. The bracket itself is checked for loose fixings while it is exposed, since a loose bracket can be the cause of a rattle. Wiring behind a wall unit is checked while it is down, including the outlet it plugs into.

Repair findings written down before pricing

Heater element, fan, thermostat and cutoff tested one by one
Control board, receiver and remote checked in order
Repair total compared with a new unit where it gets close
Parts used and tests done written on the invoice

Electric fireplace repair questions from Neptune Beach

Is it worth fixing, or should I buy a new one?

One failed part that is still made is usually worth replacing. If several parts have failed or parts are gone, we compare the repair with a new unit in writing so you can decide.

What if the problem is the outlet?

An outlet or circuit fault is electrician work under NFPA 70, and it is listed separately. We check the unit's cord and plug so the fireplace is ready once the outlet is fixed.