Answers to common chimney questions

Because the price depends on what we find. Two chimneys with the same symptom can need very different work, and we would rather write a real number than guess.

Yes. The visit, the look at the chimney and fireplace, and the written estimate cost nothing, and there is no obligation to book the work.

Each problem we found, the fix we recommend, what can wait and the price for each line. Safety items are listed first.

Not for the work on the estimate. If something new turns up once a job is open, we stop and talk with you before anything changes.

Whatever you book in the 72 hours after your free inspection comes 10% off, whether it is a sweep, a repair or an installation. It is taken off the written price, as its own line.

No. The written price is the price for the work on it, and nothing is added once the job is done.

We look at the parts involved, write the estimate on site and walk you through what we found. Larger jobs are scheduled after you approve the estimate.

Same-day service is available when the schedule allows. Call (904) 920-5495 and ask for the first open slot.

For the first visit, yes. We look at the firebox and the room side as well as the roof, and we walk you through the findings at the end.

The hearth and floor are covered, the fireplace opening is closed off while we clean, and the room is cleaned before we leave.

Inside work goes ahead. Roof work, masonry and coatings wait for dry weather, and we move the date with you instead of working on a wet roof.

A stain on the ceiling near the chimney, flaking brick, a cracked crown, a rusted cap, smoke coming into the room or a smell when the fireplace is cold. Any of them is worth a free inspection.

If smoke comes into the room, the damper will not open, or you can see gaps in the firebox, hold off until we have looked. A cosmetic crack can usually wait for the visit.

Yes. We test one zone at a time, from the flashing up to the open flue, until the entry point shows itself, and then we repair that spot.

A screened cap keeps rain, animals and embers out of the flue, and the building code sets how its screen is built. We measure the flue tile before recommending one.

Keep people clear of the base and call us. A gap at the roof or a lean needs an evaluation to find where the movement starts, and the answer can be a repair, a partial rebuild or a full one.

Yes. We test the pilot, valve, burner and venting part by part, show you the reading that proves the fault and fit the maker's listed part.

Leave the house without switching anything on or off, and call the gas utility or 911 from outside. Once the house has been cleared, we can find out why it happened.

Yes. We repair heater, fan, flame-effect and control faults with the maker's parts, and we install wall-mounted, recessed and insert units.

Often, yes. A direct-vent gas unit or an electric unit needs no chimney, and a wood-burning unit needs a route to the roof. The planning visit is free.

Yes, with a vented log set in the existing firebox or a sealed gas insert with its own vent liners. The chimney is checked and cleaned first.

Water coming into the house around the chimney, storm damage to the chimney top, or an animal trapped in the flue. For smoke in the house or a gas smell, call 911 or your gas utility first.

Yes. Call (904) 920-5495 at any hour for water coming in, storm damage or an animal trapped in the flue.

Keep the fireplace out of use until the flue has been examined from top to bottom. NFPA 211 calls for a more thorough inspection after an event like this, and we write down what the fire damaged.

Near the bedrooms and near the room with the fireplace. Florida Statutes 553.885 requires an approved alarm within 10 feet of each sleeping room in a building built since July 1, 2008 with a fireplace or fuel-burning appliance.

Have the cap and chase cover fasteners, the crown, the flashing and the top courses checked in spring, before June 1. After a storm, look from the ground first and call before anyone climbs.

Yes. We are a family-owned company based in Jacksonville, providing chimney and fireplace care for local homes.

Yes. The work carries our workmanship warranty and a 100% satisfaction guarantee: if a finished job is not right, tell us and we come back to it.

Call (904) 920-5495 with your Jacksonville address and describe the chimney or fireplace concern. We will confirm availability and arrange your free inspection.